The Missing Piece of the Healthy Workplace Puzzle: Understanding and Effectively Managing Bullying and Incivility in Healthcare

Skills and knowledge alone are not enough to ensure the consistent staff engagement needed to achieve patient satisfaction and the clinical outcomes required for 21st-century success. Positive attitudes and collegial behaviors are now vital to realizing strategic benchmarks and goals. Distractions from an unhealthy work environment will handicap staff’s ability to genuinely connect with their patients.

This book provides healthcare leaders with guidelines for assessing and managing disruptive behaviors such as bullying and incivility. It is time to definitively address these behaviors that lurk in the shadows and undermine staff’s vitality and resilience. How we treat each other directly affects how we engage our patients and their families.